Looking for some information? You've come to the right place!
Frequently Asked Questions
How far in advance should I place my reservation?
We encourage reserving items in advance to avoid disappointment. A 50% security deposit is required to secure a reservation along with a signed policy sheet. A valid Drivers License is required on all rentals. Corporate accounts must adhere to the same policy unless an account has been set up and a PO issued.
What if I want delivery?
Delivery is available at a fee determined by zipcode. If you are below our delivery minimums, we will be more than happy to offer a courier service for you to contact. Delivery is to ground level (garage or loading dock within close proximity to the delivery vehicle) during normal business hours (M-F 9AM-5PM*SAT 9AM-1PM*CLOSED SUNDAY). There are additional charges for transporting equipment long distances by hand, moving furniture or other obstacles, climbing stairs, decks, utilizing elevators, etc. Specified time and before/after hours delivers can be arranged for an additional fee. Since each delivery is unique in nature, so are the charges associated with this service. We prefer to deliver one day prior to the event to allow clients additional prep time and serve all our customers needs. The Rental Place does not charge clients for this additional time, because of the convenience it provides the client and The Rental Place. We prefer to pickup the next business day following your event. For sanitary reasons, all dishes, glasses, serving pieces must be rinsed, food free, and re-packed in the same containers as delivered. The Rental Place employees do not pickup trash. Garbage must be disposed of from rental garbage containers prior to pickup. If you have rented only a tent from us, please remove everything from under it after your party. We must charge an additional pickup fee if we have to return to collect the items. All items must be assembled and left in the manner it was delivered by The Rental Place to avoid additional fees. Please call for a more accurate quote.
What happens if something breaks?
Please be aware that the customer is responsible for all equipment until returned to our store or picked up by our staff. Keep all items out of bad weather and secure. You are responsible for all equipment missing or damaged at replacement costs.
Do your crews set up the equipment?
Set up and take down of rental equipment may be available at a reasonable charge.**Crew does not place linens on tables. Linens will be bagged for your convenience. Prior arrangements MUST be made for this service to allow proper time. If no arrangements are made and this service is desired on delivery, our drivers must call for authorization.
Can I change my order?
Yes, you can change, alter, and eliminate items from your order providing you are not within the cancellation time-frame. Additions to your order may be taken, but if not previously reserved, we cannot guarantee items will be available.
What if I do not use my rental items?
Rental rates are based on time out, whether used or not used and are based on a one-day usage. You may pick up one day prior to your event and return one day after during normal business hours. Special rates are available for longer periods. All prices are subject to change without notice.
What if I return items late?
Customer returns are due by 5pm on the due date to avoid an additional day charge for all items. No pick ups or returns are accepted after 5pm on weekdays and 1pm on Saturdays. *Please be aware we are closed Sundays. When items are not returned on time, our processing is backlogged which jeopardizes other customer orders occurring after your event. If unforeseeable circumstances come up that deter you from returning items on time, please contact our office to communicate the options available.
Should I check my items prior to pick up or upon delivery?
Please allow time to check and verify your rental items when you pick them up or when they are delivered. This is extremely important to you and us, please let us know immediately if there is a problem. Our item count must be accepted unless notified otherwise. No credit will be given for unused equipment once it has been delivered or picked up by the client.
What if my order is incorrect?
We ask all clients to review their reservations prior to pick-up and sign their acknowledgement of items and quantities listed. For this reason, it is very important that you know what you are signing and understand the terms of the contract as it is very difficult for us to adjust an order once it is processed by our warehouse. If you have picked-up or have been delivered items which are not on your order, or you are missing items detailed on your order, please contact us immediately for resolution.